REFUND / RETURN POLICY
We want you to love what you take home from The Raven’s Nook—whether you found it in-store or online.
If something isn’t right, here’s how we handle returns:
Return Window
We accept returns within 30 days of purchase.
Eligible Returns
Items must be:
- In new, unused condition
- In resellable shape
- Accompanied by receipt or proof of purchase
Whenever possible, items should be in their original packaging—but we understand that’s not always realistic.
In-Store Purchases
- Returns may be eligible for refund or store credit, depending on condition
- Items without packaging may be accepted for store credit at our discretion
Online Orders
- Must meet the same condition requirements
- Customers are responsible for return shipping unless the item arrived damaged or incorrect
Books
We do accept book returns, but:
- Books must be unused and unread
- We cannot accept returns on books that show signs of use
Defective or Damaged Items
If you receive a defective or damaged item:
- We will replace or refund it, even if packaging is not intact
- Please contact us within 7 days and include photos if possible
Non-Returnable Items
- Used or opened items
- Gift cards
Refunds
Approved refunds will be issued to your original payment method.
Please allow a few business days for processing.
Exchanges
We don’t offer direct exchanges—just return the item and place a new order.
Need Help?
We’re a small shop and we genuinely want to help. If something’s off, reach out: